CUSTOMER SERVICE PROGRAMME      
         
CUST/ServProgr/4/0095
Custormer Service Programme Level 4
SAQA ID Unit standard title Level Credit UnStd Info
8480 Introduce South Africa to tourist 4 7 Compulsory
7789 Provide Customer Care 4 8 Compulsory
7710 Deal with the arrival of customers 3 2 Compulsory
7703 Provide customers with information and book external service 3 2 Compulsory
260178 Relate diversity to customer service 5 Compulsory
Total Credits 24 24
CUST/ServProgr/5/0095
Customer Service Programme Level 5
SAQA ID Unit standard title Level Credit UnStd Info
14734 Deal with Custormers 5 8 Compulsory
7865 Improve service to customers 5 6 Compulsory
7836 Monitor customer satisfaction 5 3 Compulsory
8490 Contribute to sustainable tourims in South Africa 5 4 Compulsory
Total Credits 21 21